
AT A GLANCE
Scorecard Advisory is a human capital training and consultancy firm dedicated to building organizational systems that last.
We exist to help institutions and businesses transform from within aligning people, performance and purpose to achieve measurable excellence through carefully designed Training.
Our work is rooted in the African corporate and service industries, with deep expertise in hospitality, where customer experience, communication and operational efficiency define long-term success.
We understand that in today’s dynamic business landscape, training alone is not enough. What organizations need are sustainable frameworks that keep teams consistent, motivated and productive.
At Scorecard Advisory, we don’t offer one-off sessions; we design systems of learning and accountability. Every engagement is guided by research, empathy and data-backed evaluation.
We measure our success not by how well people are trained, but by how effectively they perform afterward.
Our mission is to build capacity and culture that outlives the trainer, shaping professionals who carry excellence wherever they go.
Whether it’s through customer experience programs, leadership development, corporate wellness, or sales and revenue transformation, we deliver solutions that create visible impact across departments.
We take pride in our African-centered approach — practical, relatable and culturally aware. We believe the African workplace is rich with potential, and our role is to refine that potential into productivity and pride.
In everything we do, we uphold one principle:
Training that transforms; not just informs.
Because for us, transformation is not an event; it’s a system and systems, when built right, last.
Our Core Values
CLIENTS AND IMPACT
Track record of building productive, customer-centric teams that drive organizational growth.
Case Study: The Prestige Resort
Challenge: Low repeat clientele and high staff turnover.
Our Intervention: A three-phase Customer Excellence Program with 4-month follow-up.
Result: 40% increase in customer satisfaction, 20% growth in repeat business and notable improvement in team morale.
Case Study: Summit Holdings Ltd
Challenge: Leadership gaps and declining employee motivation.
Our Intervention: Leadership and Motivation Program with post-training coaching.
Result: Improved team cohesion, renewed confidence, and a measurable 15% rise in productivity.
“Scorecard Advisory has completely redefined how our team approaches customer experience… We saw an immediate difference in how our guests were treated.”
_ Sarah Kilonzo, Royal Crest Hotel
“Scorecard Advisory has completely redefined how our team approaches customer experience… We saw an immediate difference in how our guests were treated.”
_James Mwangi, Summit Holdings

About Scorecard Advisory — systems for sustained service
We specialize in turning hospitality and service teams into predictable, high‑performing systems. Using our Scorecard 3‑Stage Model, a focused pre‑visit assessment, hands‑on training sessions like the 3‑hour Customer Excellence Diary, and a four‑month reinforcement cycle, we create measurable uplift in satisfaction, repeat business and team morale.