Bespoke. Affluent. Timeless. The standard of TRAINING that drives performance.

^{We’re a Training Consultancy that offers Measurable signature sessions → multi‑month follow-up that turns behaviour into repeatable systems. Our approach goes beyond the training room. Each session is designed to deliver measurable results and is followed by a structured, multi-month support program that helps your team turn new behaviours into consistent habits, building systems that sustain performance and measurable growth over time.}

Find out how!

Our 3 Phase Training Model

Pre-Visit Framework

We begin by immersing ourselves in your organization to understand your structure, pain points and workplace culture.
We take time to observe your service standards, internal communication and leadership approach so we can design a training solution that fits your real environment, not a generic one.

Actual Training

Our sessions are vibrant, practical and results-oriented.
We use real African workplace scenarios, relatable case studies and interactive activities to ensure learning is not just understood but applied.
Every session is crafted to transform information into daily action, bridging the gap between knowledge and performance.

Follow-Up & Reinforcement (4-Month Cycle)

We don’t train and disappear.
Our team walks with you for four months after the training, evaluating progress, addressing challenges and strengthening areas that need reinforcement.
This follow-up ensures sustainable behavior change, consistent performance and measurable growth that endures long after the sessions end.

About Scorecard Advisory

_{Scorecard Advisory is a human capital training and consultancy firm dedicated to building organizational systems that last.
We exist to help institutions transform from within by aligning people, performance and purpose to achieve measurable excellence.
Our work is rooted in the African corporate and service industries, with deep expertise in hospitality, where customer experience, communication and operational efficiency define long-term success.
We understand that in today’s dynamic business landscape, training alone is not enough. What organizations need are sustainable frameworks that keep teams consistent, motivated and productive.}

Mission.

_{To empower Businesses to build systems that last by transforming people, strengthening workplace culture, and creating measurable frameworks for sustainable growth.
We exist to turn knowledge into performance, training into transformation, and employees into brand ambassadors who embody excellence in every interaction.}

Vision.

_{To become Africa’s most trusted human capital training and consultancy firm known for redefining how organizations grow, serve and sustain excellence.
We envision a continent where companies thrive not by chance, but through deliberate systems, empowered people, and leadership that inspires.}

Why Scorecard?

Because what gets measured, gets improved.

We don’t Train; We Partner.
At Scorecard, we believe transformation must be intentional and trackable. Our name represents accountability — every action, behavior, and result counts toward performance. We don’t just train; we help you build systems that measure growth, reward excellence, and sustain success

Ready to transform your service?

Partner with Scorecard Advisory. We turn one‑day workshops into disciplined systems that stick. Request a pre‑visit or proposal and we’ll align your people, process and purpose for measurable improvement.

Connect with Us

Build a predictable, high‑performing workplace

From the 3‑hour Customer Excellence Diary to multi‑month reinforcement cycles, our programs embed simple habits and accountability systems that raise customer satisfaction, staff morale and repeat business. Start with a pre‑visit in Westlands and we’ll show you the measurable steps to lasting change.

^{The Scorecard Difference}

Built from hospitality experience and applied across corporate teams, our work moves beyond one-day workshops. Through a focused Pre-Visit Assessment, high-impact sessions like the 3‑hour Customer Excellence Diary, and a disciplined 4‑month follow-up, we help leaders and frontline staff adopt simple habits that lift service, morale and revenue across East Africa.

black simple minimalist trendy inspirational quote phone wallpaper 20250829 084408 0000

Get practical insights & briefings

The form has been submitted successfully!

There has been some error while submitting the form. Please verify all form fields again.